1. Information We Collect

We collect information in the following ways:

a) Information You Provide:

• Contact Forms: Name, email, phone, company name, project details
• Newsletter Signup: Email address
• Client Onboarding: Business and billing information

b) Information Collected Automatically:

• Device & Usage Data: IP address, browser type, pages visited, time on site
• Analytics Data: Via Google Analytics, Meta Pixel, and other third-party tools
• Cookies: As described in the Cookie Policy section

c) Third-Party Sources:

• LinkedIn, Meta, and Google for ad tracking and retargeting

2. How We Use Your Information

We use your personal data to:

• Respond to inquiries and provide our services
• Send marketing communications (with opt-out)
• Analyze website usage and improve user experience
• Track ad performance and retarget site visitors
• Fulfill legal, accounting, and security obligations

3. SMS Communications and Phone Numbers

If you provide your phone number to Syncore Tech and consent to receive text messages, we may use your phone number to send:

• Customer care messages
• Appointment reminders
• Service or project updates
• Account notifications
• Billing-related reminders

SMS message terms:

• Message frequency may vary
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance
• You may also contact us through our website: https://syncoretech.com

SMS privacy:

• SMS consent is not shared with third parties or affiliates
• We do not sell, rent, or share SMS opt-in data or phone numbers for third-party marketing purposes

4. Legal Basis for Processing

We process your data based on:

• Your consent
• Our contractual obligations
• Our legitimate business interests
• Legal compliance (e.g., data retention, audits)

5. Data Retention

We retain your data only as long as necessary:

• Contact Form Submissions: Up to 24 months
• Client Project Data: Up to 5 years post-project
• Analytics Data: Anonymized and stored for up to 36 months
• Email Subscribers: Until unsubscribed or inactive for 18+ months

You may request deletion of your data at any time: hello@syncoretech.com

6. International Data Transfers

As a U.S.-based company serving clients worldwide, your data may be transferred internationally. We ensure protection through:

• Standard Contractual Clauses (SCCs)
• Encrypted storage and access restrictions
• Agreements with third-party providers ensuring GDPR/CCPA alignment

7. Cookie Policy

We use cookies to:

• Maintain session state
• Improve website functionality
• Analyze traffic via Google Analytics
• Run remarketing ads via Meta, Google, and LinkedIn

You can manage your cookie preferences through your browser settings or via the cookie banner. Disabling cookies may impact some features.

8. Your Rights

Depending on your jurisdiction, you have the right to:

• Access or correct your data
• Request data deletion
• Withdraw consent at any time
• Object to certain types of processing
• File a complaint with a regulatory authority

To exercise these rights, contact: hello@syncoretech.com

9. Data Security

We implement technical and organizational measures including:

• SSL encryption on our website
• Regular security audits
• Data backups and firewall protection
• Limited access based on job roles

10. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

11. Third-Party Links

Our website may link to external websites. We are not responsible for their content or privacy practices. Please review their policies separately.

12. Updates to This Policy

We may update this policy periodically. The latest version will always be available at: https://syncoretech.com/privacy-policy

13. Contact Us

For questions or concerns about this Privacy Policy:

• Syncore Tech LLC
• Email: hello@syncoretech.com
• Website: https://syncoretech.com